CFGMGR/4/IPG_CHANNELDOWN: Communication with the IP-GROUP server is down. ( IP:[ip-address] )
Description
The device is disconnected from the IP-GROUP server.
Parameters
Parameter Name
Parameter Meaning
IP
IP address of the IP-GROUP server.
Possible Causes
The route between the device and the IP-GROUP server is unreachable.
The IP-GROUP server port number configured on the device is different from that of the IP-GROUP server.
Procedure
Run the ping command to check whether the route between the device and the IP-GROUP server is reachable.
If the route is unreachable, ensure that the route and interface IP address are correctly configured.
If the route is reachable, go to step 2.
Check whether the IP-GROUP server port number configured by the ip-group service ip-address command is the same as that of the IP-GROUP server.
If not, run the ip-group service ip-address command in the system view to correct the port number.
If so, go to step 3.
Collect log and configuration information, and contact technical support personnel. You can collect diagnostic information using the display diagnostic-information command.