EZOP/3/UPGRADE_FAIL

Message

EZOP/3/UPGRADE_FAIL: Failed to upgrade device. (Reason=[STRING])

The device fails to be upgraded using EasyDeploy.

Parameter Name	Parameter Meaning
[STRING]	Indicates the reason why the upgrade fails.

The reasons for an EasyDeploy upgrade failure include but not limit to the following:

1: The file specified on the Commander or DHCP server does not exist.
2: The file server is unreachable or the password used to access the file server is incorrect.
3: The specified system software package already exists on the device.
4: When a user performs a batch upgrade, another user performs operations on the client, causing the downloaded file to be deleted mistakenly.
5: The Commander and clients did not have the shared key configured simultaneously.
6: Shared key authentication failed.
7: The URL of the file server fails to be converted to an IP address in pre-configured device deployment.
8: No file server is configured.
9: EasyDeploy and SVF are mutually exclusive. When SVF is running, EasyDeploy is in initial state.
10: When a client is being upgraded, the system detects that the next startup configuration file has the WLAN configuration incompatible with the next startup version.

For causes 1 to 4: Modify the configuration according to the reason displayed in the log. In an unconfigured device deployment, pre-configured device deployment or faulty device replacement scenario, restart the device after modifying the configuration. In a batch upgrade scenario, issue the EasyDeploy upgrade command.
For cause 5: Check whether both the Commander and client have a shared key configured. If not, configure the same shared key on the device that does not have a shared key configured.
For cause 6: Check whether the Commander and client have the same shared key configured. If not, run the easy-operation shared-key cipher key-string command on the Commander and client to reconfigure the same shared key.
For cause 7: Check whether the URL is correct. If the address is incorrect, modify it.
For cause 8: Configure a file server.
For cause 9: The information is informational only during the normal system operation. You can determine whether to tear down the SVF connection to stop the SVF function according to networking requirements. EasyDeploy can run only after SVF is stopped.
For cause 10: Use the eDesk tool to convert the next startup configuration file of the client and then upgrade the client.