PKI/4/GET_CERT_ERR

Message

PKI/4/GET_CERT_ERR: Manually obtaining certificate [file_name] through [protocol] failed.

Obtaining a certificate manually failed.

Parameter Name	Parameter Meaning
file_name	Specifies the name of a certificate file.
protocol	Specifies the protocol type: SCEP.

Run the ping command to check whether the link between the device and certificate server is reachable.
- If not, ensure that the network configurations, including interfaces and IP addresses, are correct.
- If so, go to step 2.
Check whether the certificate server is working properly.
- If not, ensure that the certificate server has the certificate service enabled and is working properly.
- If so, go to step 3.
Check whether the SCEP configuration is correct, for example, the URL.
- If not, modify the configuration to ensure that it is correct.
- If so, go to step 4.
Collect required information and contact technical support personnel.