PKI/4/GET_CRL_ERR

Message

PKI/4/GET_CRL_ERR: Realm [realm_name] failed to obtain CRL through [protocol].

Failed to obtain the CRL certificate.

Parameter Name	Parameter Meaning
realm_name	Specifies the name of a PKI realm.
protocol	Specifies the protocol type: SCEP.

Run the ping command to check whether the link between the device and CRL server is reachable.
- If not, ensure that the network configurations, including interfaces and IP addresses, are correct.
- If so, go to step 2.
Check whether the CRL server is working properly.
- If not, ensure that the CRL server has the CRL service enabled and is working properly.
- If so, go to step 3.
Check whether the PKI configuration is correct, including the URL of the CDP and CRL update mode.
- If not, modify the configuration to ensure that it is correct.
- If so, go to step 4.
Collect required information and contact technical support personnel.