UPDATE/3/CPU_FAIL

Message

UPDATE/3/CPU_FAIL:The signature database update failed. (SyslogId=[ULONG], User=[STRING], IP=[STRING], Module=[STRING], Slot=[ULONG], CPU=[ULONG], Status=[STRING], Duration(s)=[ULONG], Reason="[STRING]", Suggestion="[STRING]")

Description

Failed to update the signature database.

Parameters

Parameter Name	Parameter Meaning
SyslogId	Log ID.
User	User name that is used to perform the update operation. For scheduled update, SystemTimer is displayed for this parameter. If the system cannot obtain the user name, ** is displayed.
IP	IP address of the user that performs the update operation. If the system cannot obtain the IP address, ** is displayed.
Module	Update module, SA-SDB: SA signature database
Slot	Slot ID of the engine.
CPU	CPU ID of the engine.
Status	Update status, which can be: local-update: local update rollback: version rollback restore: restoration to the factory default version apply: installation of the downloaded version
Duration(s)	Update duration, in seconds.
Reason	Causes of the update failure, including: The engine is busy. The update package is invalid. The compilation failed. The engine is in compilation. The engine is abnormal. The memory is insufficient.
Suggestion	Suggestion for rectifying the signature database update fault, which can be: Please check the engine status. Download the upgrade file again. Use the valid SDB upgrade package. Try again later. Contact customer service engineers. Try again later.

Possible Causes

The possible cause is displayed in the "Reason" field in the log.

Procedure

If the problem persists, contact technical support personnel.