WSTA/6/WLAN_LOG_STA_ONLINEFAIL_OR_OFFLINE_INFO:[WLAN_STA_OFFLINE_INFO]STAMAC:[OPAQUE];APNAME:[STRING1];RADIOID:[INTEGER];WLANID:[INTEGER];TIME:[STRING2];SSID:[STRING3];ACCESS TYPE:[STRING4];OfflineReason:[STRING5];
| Parameter Name | Parameter Meaning |
|---|---|
| STAMAC | Indicates the MAC address of the STA. |
| APNAME | Indicates the AP's system name. |
| RADIOID | Indicates the radio ID. |
| WLANID | Indicates the WLAN ID. |
| TIME | Indicates the system time. |
| SSID | Indicates the SSID. |
| ACCESS TYPE | Indicates the user authentication mode. |
| OfflineReason | Indicates the reason why the STA goes offline. For details, see Table 1. |
Reason Why a STA Goes Offline |
Suggestion |
|---|---|
A STA goes offline properly. |
No action is required. |
STA entry addition times out or fails. |
Check the intermediate network between the AP and AC or reassociate the STA with the network. If this fault persists, contact technical support personnel. |
Authentication fails in the association stage. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
The configuration is modified. |
Check whether configuration change records exist. |
Roaming check failed (on the eSAP). |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
Roaming failed (because of a roaming entry failure on the forwarding side or a failure to obtain the configuration). |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
The AP is faulty. |
Check the reason why the AP goes offline, and rectify the fault accordingly. For reasons why an AP goes offline, see display ap offline-record. |
The AP is deleted. |
No action is required. |
Failed to synchronize user entries between the AP and AC. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
Failed to synchronize user entries in a mobility group. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
Failed to synchronize user entries between WMP and eSAP. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
A tunnel between ACs goes Down. |
Check the network between the ACs. |
The home AP goes offline or a network fault occurs. |
Reassociate the STA with another AP. If this fault persists, contact technical support personnel. |
The home AP is deleted. |
Reassociate the STA with another AP. If this fault persists, contact technical support personnel. |
The home VAP is deleted. |
Reassociate the STA with another VAP. If this fault persists, contact technical support personnel. |
The AC forcibly disconnects idle STAs. |
Check whether this function is required. If so, no action is required. If not, run the undo idle-cut (service scheme view) command to modify the configuration as required. |
The STA roams out of the device. The STA roamed. |
No action is required. |
The keepalive packet on the home AP times out. |
Check the intermediate network between the AP and AC or reassociate the STA with the network. If this fault persists, contact technical support personnel. |
The keepalive packet between ACs times out. |
Check the intermediate network between the ACs or reassociate the STA with the network. If this fault persists, contact technical support personnel. |
Layer 3 roaming is disabled. |
Reassociate the STA with the network or enable Layer 3 roaming. |
The STA fails the roaming security check: APs before and after roaming use different security policies. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
The STA fails the roaming status check. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
The STA fails the roaming check due to other reasons. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
Failed to add FPI item: Authorization information fails to be delivered. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
The STA MAC is added to the STA blacklist. |
Check whether the STA needs to be added to the blacklist. |
Users go offline due to WDS link disconnection or other unknown reasons (reported by Wi-Fi). |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
The STA disassociates with the network. |
Check whether the user actively goes offline or whether the terminal is faulty. |
The STA is deauthenticated. |
Check whether the user actively goes offline or whether the terminal is faulty. |
The STA ages out. |
No action is required. |
The VAP goes down because the configuration is modified. |
Check whether configuration change records exist in the log. |
The number of users exceeds the specifications (insufficient key slots). |
Expand the AP capacity or reassociate the STA with another AP. |
A user exception is detected. |
Rectify the fault and reassociate the STA with the network. If this fault persists, contact technical support personnel. |
The STA does not respond. |
Check whether the STA works properly. |
The STA is added to the dynamic blacklist. |
Check whether the STA is an attacker. |
The signal strength is too low. |
Check whether the threshold for quickly disconnecting STAs by smart roaming is correctly configured, and check whether the WLAN coverage area is sufficient. |
The STA rate is too low. |
Check whether the threshold for quickly disconnecting STAs by smart roaming is correctly configured, and check whether the WLAN coverage area is sufficient. |
The STA uses a bogus IP address. |
Configure the STA to automatically obtain an IP address. |
No control entry exists. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
The AP goes online again. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
No Wi-Fi entry exists. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
The STA roams between ACs. |
No action is required. |
The STA reassociates with the network but does not send a DHCP request message. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
Multicast key handshake failure. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
Reporting the PMK negotiation result to the AC times out. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
The STA disassociates with the network (delay aging offline). |
Check whether the user actively goes offline or whether the terminal is faulty. |
The STA is deauthenticated (delay aging offline). |
Check whether the user actively goes offline or whether the terminal is faulty. |
The STA ages out (delay aging offline). |
No action is required. |
Layer 3 roaming is disabled (delay offline). |
No action is required. |
The STA IP address changes after roaming. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
AP restores connection from escape mode. |
No action is required. |
RADIUS authentication reject. |
Check whether the login user name or password and that on the RADIUS server are the same. If not the same, change them to be the same and reapply for login. |
Failed to synchronize user entries between the local and navi ACs. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
Higher-priority STAs access the network. |
Configure the STA as a high-priority STA, or increase the user CAC threshold or the maximum number of STAs on a VAP. |
The number of STAs reached the CAC or VAP threshold. |
Increase the user CAC threshold or the maximum number of STAs on a VAP. |
The remotely authenticated STA is disconnected after an active/standby switchover in the Local AC dual-link networking. |
No action is required. |
VAP configurations on the Navi AC are modified. |
No action is required. |
The PPSK user account is timeout. |
Modify the expiration time of the PPSK user account. |
The PPSK user account exceed maximum login device. |
Increase the maximum number of login devices supported by the PPSK user account. |
PPSK config modified. |
No action is required. |
The softgre tunnel goes down. |
Check the network connectivity with the peer end of the Soft-GRE tunnel. If this fault persists, contact technical support personnel. |
WAPI authentication times out. |
Check the network quality or reassociate the STA with the network. If this fault persists, contact technical support personnel. |
WAPI authentication fails. |
Reassociate the STA with the network. If this fault persists, contact technical support personnel. |
Roaming check failed because the user left the current AC during inter-AC roaming. |
The STA goes offline during inter-AC roaming. If there are a large number of such records, run the display cpu-defend statistics wired command to check whether packets between ACs are lost. |