SYSTEM/2/hwPatchInstallFail_active

Message

SYSTEM/2/hwPatchInstallFail_active: Patch operation failed. (SlotIndex=[SlotIndex], PatchIndex=[PatchIndex], PackageName=[PackageName], PackageVersion=[PackageVersion], FailReason=[FailReason], PhysicalName=[PhysicalName].)

In VS mode, this log is supported only by the admin VS.

Description

The patch package fails to be installed.

Parameters

Parameter Name	Parameter Meaning
SlotIndex	Index of the board where the patch file is located. If it is set to 128, the device reports only one alarm.
PatchIndex	Index of the patch file.
PackageName	Patch file name.
PackageVersion	Patch file version.
FailReason	Cause of the patch installation failure.
PhysicalName	Name of the entity where the patch file is located. When the value of SlotIndex is 128, PhysicalName indicates the system control board, which reports alarms on behalf of the device.

Possible Causes

Cause 1: Failed to read the configuration information of the patch package
Cause 2: The cause value was not used
Cause 3: The memory space of the memory was not enough
Cause 4: The patch conflicted with the previous one
Cause 5: The patch package version was incorrect
Cause 8: Failed to synchronize the patch package file because of insufficient disk space
Cause 9: The patch configuration is inconsistent

Procedure

Cause 1: Failed to read the configuration information of the patch package
1. Reinstall the patch package. After the patch is installed, run the display patch-information command to check the status of the patch package.
- If the patch package status is run, the patch package is successfully installed and the alarm fault is rectified.
- If the patch package status is not run, go to step 2.
2. Collect log files and contact technical support engineers.
Cause 2: The cause value was not used
Collect log files and contact technical support engineers.
Cause 3: The memory space of the memory was not enough
Collect log files and contact technical support engineers.
Cause 4: The patch conflicted with the previous one
Collect log files and contact technical support engineers.
Cause 5: The patch package version was incorrect
Collect log files and contact technical support engineers.
Cause 8: Failed to synchronize the patch package file because of insufficient disk space
Clear the space of the standby control board, re-install the patch package, and then restart the standby control board.
Cause 9: The patch configuration is inconsistent
Collect log files and contact technical support engineers.