In case of a user access failure, you can configure rules for obtaining packet headers to locate and diagnose the fault.
For the configuration of packet header obtaining rules, select one or more of the following steps 2 to 5 as needed.
Perform the following steps on the router.
The system view is displayed.
The device is enabled to obtain PPPoE, DHCP, DHCPv6, IP, or ARP packets based on a specified MAC address and VLAN tags.
The device is enabled to obtain PPPoE, DHCP, DHCPv6, IP, or ARP packets based on a specified interface.
The device is enabled to obtain L2TP packet headers based on a specified interface board and IP addresses.
The device is enabled to obtain L2TP packet headers based on a specified interface board and tunnel IDs.
The configuration is committed.